Female quit due to change
by Don Ford
True story;
Many years ago, in the olden days, the member’s order was printed and the order filler took it with them. The filler would mark the order with a short line showing it as filled, or mark out the amount that was ordered and write in the amount filled.
The system was improving (changing) and the order fillers no longer would have the actual order. The new system produced a copy of the order for the order filler, which required less writing from the filler. The filler only needed to write on this order when there was a different amount ordered and sent.
The new system made it much easier on the office staff who would record the changes into the computer and then print the member’s copy of the order. The change also made for a cleaner presentation of the order to the member.
We explained this to the staff and almost all could see the advantage. One lady thought it was too confusing and gave notice that her last day would be the day before the new system started. This person was a productive filler. We talked with her and asked her to stay and try it for one day. She said no and left.
We could not think of anything that would help her see that the change was good for all concerned.
Sometimes your best explanation and even personal discussions do not work.
Don Ford
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